Gotoassist corporate by citrix systems should i remove it. Web console through a simple plugin, you can quickly and easily start a support session right from the browser. Help file download the gotoassist corporate customer preinstallation package msi if desired, managers can preinstall the gotoassist corporate customer application as a service on a customers windows computer to reduce their sessionjoin time, more easily enable certain features, and prevent additional downloads when a customer joins a standard support session, the gotoassist corporate. Welcome to the helpalert download center for gotoassist software. A progress bar shows you how long it will take to remove gotoassist corporate. Download and install gotoassist expert desktop application. Use the gotoassist customer attended standalone application single executable for windows the gotoassist customer attended standalone application is a single executable. Full device remote control is supported for samsung and lg devices and device screen sharing is provided for. Rescueassist, formerly gotoassist, is now part of the logmein rescue family of remote support solutions. The client then authorises download of a small application which gives the support officer access to their system. On the helpalert versions tab, click the newest version of helpalert to start the download.
Download and install gotoassist expert desktop app windows when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer. Rescueassist, formerly gotoassist, will be there for you. Customers can join phone mode support sessions without going to a customer portal by using the gotoassist corporate customer standalone application. When you find the program gotoassist corporate, click it, and then do one of the following. The gotoassist corporate helpalert application is meant for use by representatives. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information. Type the code you received and click the button to proceed. The file launches a standalone customer application in which customers can enter the 9digit session. The gotoassist customer attended standalone application is a single executable. Gotoassist offers excellent it support tools that are perfect for small businesses. To preinstall the gotoassist corporate customer application, see download the gotoassist corporate customer preinstallation package msi. The web browser will automatically launch the gotoassist opener. For more help, see stepbystep instructions for installing on windows and mac.
You will be redirected to the rescueassist website. Gotoassist customer attended app win download gotoassist to your computer in order to join screensharing sessions without going through download configuration instructions for technicians here. Integration services gotoassist integration services offer a variety of methods to integrate the industryleading remotesupport solution into your existing infrastructure quickly and easily. Download and install gotoassist expert desktop app mac when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer.
Its easy a seeit agent starts a webbased session at. Click the remove or changeremove tab to the right of the program. Getting support isnt your customers favorite thing to do, especially when simple issues take too long to resolve. Gotoassist corporate for android is an app that allows subscribers with gotoassist corporate accounts to provide troubleshooting support to android device users.
Help file download the gotoassist corporate customer standalone apps. Download the gotoassist corporate customer standalone apps. Provide comprehensive, efficient support to not only pcs and macs, but android and ios mobile devices as well. Gotoassist seeit lets you share what you see on your camera with a gotoassist seeit agent. File transfer securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and. Once you see the gotomeeting suite, you can join someone elses meeting or log in to your organizer account. The net result is that gotoassist corporate may be confidently deployed as a remotesupport component of a larger informationmanagement system without affecting hipaa compliance. Along with a phone call or onscreen chat window the client can demonstrate how they encountered the problem.
Remotely access any computer, ios or android device. For more information, please see the gotoassist remote support customer quick start guides for windows and mac. Download, install, test, read popular topics, user guides, and find resources that will help you use your product. Full device remote control is supported for samsung and lg.
Gotoassist corporate support healthcare organization compliance with the administrative and physical safeguards sections of the final hipaa security rules. Clients choose full or readonly access, encrypted at. In addition to the obvious functionality of diving into someones computer and taking control, gotoassist offers file. Download the gotoassist corporate helpalert application. Type your name and the support key received from your technician and click continue to proceed. This is what the client sees when they first connect to gotoassist s servers. Download and install gotoassist expert desktop app mac. Find logmein product guides, downloads, faqs, release notes, and other supporting documentation in the logmein product knowledge base. Download the gotoassist corporate customer preinstallation package msi download integration sdk and. These powerful integration options include the ability for your customers, representatives and managers to seamlessly and intuitively initiate, manage and. Download this app only if instructed to do so by a trusted support agent description the gotoassist customer app allows gotoassist remote support agents to provide full screen sharing, remote control, chat support, and camera sharing live camera streaming from your device to your support agent for samsung and lg mobile devices. When the download of the unattended installer is complete, open it on the customers computer.
To set up unattended support on this computer, click the button below. Open a discussion with your client and use the rescue command. The free version is a 30day, fullfeatured trial if you provide your credit card information and a 14day. Once the rescueassist by logmein application is installed, the applications icon is displayed on the system tray win or application menu mac. If you are an organizer or panelist for an upcoming webinar, you will need the desktop software installed on your computer to properly host or participate in the session. To do this, you will need to have an active account for gotoassist remote support or gotoassist express. The goto opener app may ask your permission to install itself and the gotomeeting software. Now iwl directs callers to the citrix online gotoassist website. This allows you to access all of our great presentation tools, including drawing tools, shared keyboardmouse control, polls and handouts.
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